New Businesses

Starting a new hospitality business can be complex — we provide end-to-end support to get you fully licensed, compliant, and operating smoothly.

Alcohol Licensing

We manage the entire alcohol licensing process, including:

• Applying for a Temporary Authority so you can start trading faster

• Applying for your Building and Planning Certificates

• Preparing and submitting your Permanent Alcohol Licence application and Public Notice

• Assisting your team in obtaining Manager’s Certificates and providing pre-interview preparation

Food Registration

We handle your food registration application with Council and help implement your Food Control Plan, including all required processes and record keeping. We also offer pre-verification support and manage any Council follow-up.

Training & Ongoing Support

Once you’re licensed, we deliver tailored training for owners and staff covering host responsibility, food handling, and compliance obligations. We also provide monthly operator verifications, 24/7 support for compliance questions, and bespoke training plans as your business grows.

Existing Businesses

Running a hospitality business is demanding — we help busy operators reclaim time and peace of mind by managing licensing renewals, compliance obligations, and operational improvements.

Licensing & Compliance Management

We take care of your alcohol licence renewals, food registration audits, and ensure your business is fully prepared for any Council inspections. Our goal is to keep your venue compliant and running smoothly without the administrative stress.

Operational Improvements

For established operators, we provide expert support to identify and address compliance issues or areas for improvement — whether these are self-identified or highlighted through council feedback. We work with you to strengthen processes, documentation, and on-site practices for long-term success.

Training & Ongoing Support

Our training and support services mirror those offered in our New Business Package — including host responsibility and food handling training, monthly operator verifications, 24/7 compliance support, and custom training plans for your team.

Custom Support

We understand that not every business needs the whole package — that’s why we offer flexible, one-off support tailored to your specific needs.

Whether you need help with a special licence for an event, an individual alcohol licence or manager’s certificate, food registration assistance, or resolving a compliance issue, we’re here to help.

We can also provide guidance and support with visa applications, HR and staffing matters, training plan development, council liaison, and general compliance advice.

Our goal is to take the pressure off and help you find fast, practical solutions so you can stay focused on running your business.